Refund policy
Return & Refund Policy
We take pride in the quality of our cakes and pies and want every order to meet our standards.
Because our products are made fresh and are perishable, we only accept returns or refunds for defective products.
What Qualifies as a Defective Product
A product may be considered defective if it is:
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Incorrect (wrong item or flavor)
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Damaged at the time of pickup
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Missing key components
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Not prepared according to the order placed
If something isn’t right, we want to know.
How to Report an Issue
To be eligible for a replacement, store credit, or refund:
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Contact us within 24 hours of pickup
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Provide your order number
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Briefly describe the issue
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Photos are appreciated but not required
Resolution Options
If a product is confirmed to be defective, we will offer one of the following at our discretion:
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A replacement item
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Store credit
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A partial or full refund
Our goal is always to resolve issues fairly and quickly.
What Is Not Eligible
We cannot accept returns or refunds for:
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Products that were picked up correctly and later damaged in transport
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Storage issues after pickup
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Change of mind or taste preferences
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Missed pickup times without prior communication
Custom & Special Orders
Custom cakes, pies, and special-order items are non-refundable once preparation has begun, except in cases of confirmed defects.
Cancellations
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Orders canceled 48 hours or more before pickup may be eligible for a refund
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Orders canceled within 48 hours may receive store credit at our discretion
Our Promise
We stand behind our desserts and our service. If something isn’t right, we want to hear about it — and we’ll work with you to make it right.
How to Contact Us
For any return-policy questions or order issues, contact us at hello@julieanns.com or call/text (815) 459-9117.
